Fastest all-in-one CRM on market, that enables Sales Force Automation, Customer Management Automation, Support, Project Management and Invoicing, with Product and Warehouse Management. CRM-service is the perfect business solution when performance matters. Companies must not only identify the best CRM, but must also employ effective change management aproach to align their people and processes with customer relationship goals. Dothreik Limited CRM practice possesses eloquent experience implementing CRM solutions in number of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service. These services range from strategic in nature (broad strategy and consulting), to detailed technology deployment, to vertical-specific solutions. There are some providers that cover the full spectrum of these services, while most will focus on only one or two types of services
Overview
Manage planned-preventive-maintenance (PPM) and reactive or breakdown maintenance with tools to create and manage contracts, schedules, requests, services and assets under strict Service Level Agreements (SLAs).
Reports Dashboards
Interact with customizable dashboards – get a holistic view of customer service, Intelligent reports provide complete holistic and detailed visibility of service
Tracking Billing
Keep track of SLA performance for service calls, Manage AMC/Call-based service calls and billing
Managing Service Requests
Intelligently allocate service call requests to relevant service personnel, Manage service request resolution and escalations
Elegantly Simple with Advanced Features
The CRM-service consists of many versatile and comprehensive features of the highest quality. You can choose to use them all or just the ones you need to improve and ease your everyday work experience. CRM-service is widely used across the industries in B2B and B2C businesses, remodeling the world of CRM. The versatile tools and functions enable taking the Customership Management and Sales Force Automation to a whole new level. Fully featured web-based Customer Relationship Management with numerous different features. Benefit from the CRM-service cloud services and take control of your work experience.
SALES PIPE
Excellent tools for salespeople to follow their own sales performance and forecasts from leads to sales.
TAKE ADVANTAGE OF THE STATISTICS
Approach the data and sort it, sum it, follow it and send it out from the CRM as wished. No field or information is left behind.
ADVANCED REPORTING
The system contains practically unlimited amount of numeral reports that can be manually created, saved and published by the users.
PROJECT MANAGEMENT
Efficient and organized. Information about the project's workflow will reach directly the project leader and the company's CEO level, keeping everything under control.
BUSINESS INTELLIGENCE
Choose freely from tens of different predefined dashboards the ones that give you the most business value. Our Business Intelligence is powered by QlikView technology.
CONTACT CENTER
The Contact Center includes all the tools needed for carrying out phone campaigns, including activity tracking, reporting, QA analysis and so on.